Shipping policy
Here's a shipping policy for Whazapi Refurbished — click Shipping policy on this page, paste this in, and save:
Shipping Policy — Whazapi Refurbished
Overview
At Whazapi Refurbished, we're upfront about how we ship. Many of our products are sent directly from our suppliers, which means better prices for you — but slightly longer delivery windows than a big-box retailer. We think that trade-off is worth it.
Processing Time
Orders are typically processed within 1–3 business days of payment confirmation. You'll receive a confirmation email once your order is on its way.
Delivery Times
Estimated delivery times vary depending on the product and supplier location:
- Australian domestic orders: 5–15 business days
- International supplier shipments: 10–25 business days
These are estimates only and not guaranteed. Delays can occur due to carrier volumes, customs processing, or supplier dispatch times.
Tracking
Where available, tracking information will be provided via email once your order has been dispatched. Some supplier shipments may have limited tracking updates until the parcel enters the Australian postal network.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the product being ordered. Free shipping may be available on selected products or promotions — check the product page for details.
Delivery Address
Please ensure your delivery address is correct at the time of ordering. We are not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Missing Orders
If your order has not arrived within the estimated delivery window, please contact us through our [Contact page] and we will investigate with the supplier or carrier on your behalf.
Customs & Import Duties (International Customers)
For customers outside Australia, you may be subject to import duties or taxes imposed by your local government. These charges are the responsibility of the buyer. We are not responsible for delays caused by customs.
Contact Us
Questions about your shipment? Reach out via our [Contact page] — we personally read and respond to every message.